The Website Factory London
London, since 2012

We buildwebsitessystemsonline shopsordering & EPOSlearning platformsmobile appsthat work ashard as you do.

We design the websites that bring in business, build the CRM, ERP and learning platforms behind them, and run the hosting and email underneath. One studio, no templates, support that doesn't stop at launch.

Dotted world map showing where The Website Factory London systems run
Live systems in eleven countries
Who we are

Making decisions about how your organisation is represented to the world is personal. So we start with a conversation that has no time limit, design from a blank page rather than a template, and stay on hand for as long as you need us. Fourteen years and eleven countries in, that's still the whole method.

2012Started as a solo designer, incorporated in 2021
50+Organisations designed, built or supported
11Countries where our systems run
18Services, one team, no hand-offs
Selected work

Built for embassies,hospitals, schools,restaurants and shops.

All forty projects
Flagship 01

EdTech SaaS platform connecting international applicants with students already at UK universities

Two years of work for a London EdTech company. Prospective students overseas are matched with current UK university students who speak their language and study their course, for advice before any formal application. A by-product became the second half of the platform: a university portal showing a pool of applications with academic data only, personal and ethnic details hidden, so admissions decisions are made without bias, with an agent portal for applying on behalf of clients. Built on Python and Django.

Python / Django SaaS, Matching engine, Blind-admissions portal, Agent portal, Two-year build
Flagship 02

Telemedicine platform and mobile apps connecting patients with specialist consultants

Built before the pandemic, when almost nobody was doing it. Patients search specialists, book and pay for a video consultation; consultants manage availability, notes and follow-ups. A web application plus iOS and Android apps, published on the App Store and Google Play. Designed the traditional way: requirements in writing, sketches on paper, draw.io wireframes, Figma prototypes, then implementation across every user type and platform.

Web application, iOS and Android apps, Video consultations, Online payments, Figma-led design
Flagship 03

Bespoke electronic health records system for a multi-site clinic on a Caribbean island

Delivered in one year after the clinic's COVID testing platform proved we could be trusted with their data. We visited the island several times to sit with every member of staff, from reception to radiology, and map what other systems had got wrong. The result is a single EHR across multiple locations with role-based access for patients, doctors, nurses and administrators: appointments, quotes and invoices, vitals, visit summaries, X-ray, ultrasound, ophthalmology, laboratory, pharmacy, inventory and stock, and financial and clinical reporting. It also reconciles claims with the national health scheme, so the money the government owes the clinic for treating its members is tracked and settled automatically.

Bespoke EHR, Multi-location, Patients, doctors, nurses, admin, Appointments, invoicing, vitals, X-ray, ultrasound, ophthalmology, lab, pharmacy, Inventory, National health reconciliation, On-site training
Flagship 04

Online consular services for a diplomatic mission in London

A public-facing portal where applicants apply, upload documents and pay for passport, visa, legalisation and civil-status services, with a secure back office where consular staff process, track and issue each case with a full audit trail.

Bespoke web application, Online payments, Document handling, Staff back office
Flagship 05

Four years with an Indian restaurant chain in London

Website, online ordering, EPOS in every branch, SEO, social media marketing and food photography for a group with seven London locations. We ran the digital side of the business end to end for four years: menus, delivery integration, campaigns, and the till system the kitchens work from.

Website, Online ordering, EPOS, SEO, Social media, Photography, Four-year retainer
Flagship 06

Bilingual EHR for a hospital in Sudan rebuilding after the civil war

Current work. A hospital in Wad Madani was destroyed during the recent conflict and is being rebuilt. We are adapting our electronic health records system for it and translating the entire platform into Arabic, so clinicians, nurses and administrators can work in Arabic or English on the same records. Patient registration, appointments, clinical notes, laboratory, pharmacy, inventory and reporting, delivered for a team working in the hardest conditions we've encountered.

Bespoke EHR, Full Arabic translation, Bilingual interface, Multi-department, In progress

We don't publish client names or screenshots. Some relationships have ended, and a public client list is a security risk for them. The work is described honestly instead.

Eighteen services.One team.

Websites, systems and the infrastructure underneath, delivered by the same small team. Scroll sideways.

01 / 18

Web Design

Sites designed to bring enquiries and sales, not just look the part.

02 / 18

Web Development

Fixing, extending and rebuilding sites so they're fast, secure and easy to use.

03 / 18

eCommerce Design

Online shops with the checkout, stock and payments handled properly.

04 / 18

eLearning / VLE Design

Moodle and custom learning platforms for education, healthcare and training providers.

05 / 18

CRM / ERP Systems

Software that manages your customers and your operations in one place.

06 / 18

ERPNext Solutions

Implementation, customisation and hosting for the open-source ERP.

07 / 18

Web Applications

Bespoke portals, records systems and online services built to spec.

08 / 18

BigBlueButton

Virtual classrooms for schools and colleges, hosted and supported.

09 / 18

Online Ordering & EPOS

Order-to-kitchen systems for restaurants and takeaways, with the till included.

10 / 18

Mobile Apps

iOS and Android apps designed alongside the web platform they belong to.

11 / 18

Cloud Hosting & Infrastructure

AWS, DigitalOcean, Google Cloud and managed hosting, set up and looked after.

12 / 18

Microsoft 365 & Google Workspace

Business email, storage and collaboration set up and managed properly.

13 / 18

Website Maintenance & Support

Updates, backups, security and small changes on a monthly plan.

14 / 18

Graphic Design

Print, digital and photography that give your business a consistent look.

15 / 18

Vector Design

Logos, icons and illustrations that scale from favicon to billboard.

16 / 18

Branding

Logo, identity and guidelines that make your business recognisable.

17 / 18

Strategy Planning

A free consultation to work out what to build, and in what order.

18 / 18

Digital Marketing, SEO & SMO

Search, social and paid campaigns that bring the right people to your site.

How a project runs

Four steps.No surprises.

01

Talk

A free consultation, in person or online. We learn how your business works and what you need it to do.

02

Plan

A written proposal with scope, timeline and a fixed price. You know exactly what you're getting.

03

Build

Design, then development, with regular previews so nothing is a surprise at the end.

04

Support

Launch, training and ongoing care. We stay on hand for as long as you need us.

Sectors

Industries we knewbefore the first meeting.

The admissions pipeline of a college, the booking flow of a training provider, the confidentiality rules of a clinic. Fourteen years of the same conversations, in a good way.

Read what clients say on GoogleOur reviews are public on our Google Business Profile.
Google reviews

Tell us what you're trying to do. We reply within one working day, and the first conversation is free with no time limit.

124 City Road, London EC1V 2NX, United Kingdom