The Website Factory London
  1. Home
  2. Services
  3. Website Maintenance & Support
Cloud & infrastructure

Website maintenanceand support plans

A website is never finished. Software needs updating, backups need checking, and there's always a small change you'd like made. Our maintenance plans cover all of it for a fixed monthly fee, so your site stays fast, secure and current.

In short

What you get

  • Core, plugin and dependency updates tested before they go live
  • Daily backups, uptime monitoring and security scanning
  • A monthly allowance for content changes and small improvements

What's covered

Software updates applied on a staging copy first, so an update can't take your live site down. Off-site backups you can restore from. Security monitoring and malware scanning. SSL renewals. Performance checks. And a block of time each month for the things you email us about: a new page, a price change, a photo swap.

Support you can reach

You get a named contact and an email address that a person reads. Urgent issues, such as the site being down or a security incident, are handled the same day. Everything else is scheduled and confirmed back to you.

Sites we didn't build

Most of our maintenance clients came to us with a site built elsewhere. We start with a health check, fix anything urgent, and then take over ongoing care. You don't need to rebuild to get looked after.

What's included

Everything in scope.Nothing hidden.

  • Monthly software and security updates
  • Daily off-site backups with tested restores
  • Uptime and performance monitoring
  • SSL and domain renewals tracked
  • Monthly content-change allowance
  • Priority response for outages
Questions people ask

Before you email

Talk to us about Website Maintenance & Support

Email a few lines about what you need. The first conversation is free and there's no time limit.

Send an email
Do I need this if my site is small?

If it runs on WordPress or any CMS, yes. Unpatched sites get compromised regardless of size. For hand-coded static sites the plan is lighter and cheaper.

What's the contract?

Monthly, cancel with a month's notice. We'd rather earn your renewal than lock you in.

Can you host the site as well?

Yes. Many clients combine maintenance with our managed hosting for a single monthly fee.

Tell us what you're trying to do. We reply within one working day, and the first conversation is free with no time limit.

124 City Road, London EC1V 2NX, United Kingdom